Cookies, your data and more…
Securi-Flex® Limited (“Securi-Flex®”) has long recognised that individuals and other legal entities with whom it conducts business value their personal data. Modern information and communication technologies play a fundamental role in the activities of Securi-Flex®. It is the goal of Securi-Flex®to balance the benefits of technology with the right of its customers and contacts to prevent the misuse of their personal data.
This policy applies to your use of the website (the “Website”) and to your provision of personal data to Securi-Flex® whether through the Website or in any other manner. The policy sets out how your personal data will be collected, processed and stored. The information that you provide to Securi-Flex® or that Securi-Flex® acquires about you will always be used exclusively for the purposes listed in this policy to support your relationship with Securi-Flex®. It will not be given or sold to any outside organisation for its use in marketing and solicitation.
Securi-Flex® reserves the right to change, modify or update this statement at any time. If any changes are made Securi-Flex® will notify you by posting an announcement on the Website and may contact you to request your consent to any substantial changes. If you continue to use the Website, or to otherwise provide personal data to Securi-Flex® following any such changes being notified in this way, you will be deemed to have agreed to the new policy terms.
Securi-Flex® Limited is a company registered in England under number 03758330, with its registered address C/o Grant & Co, The Old School House, 3a Leckhampton Road, Cheltenham, Glos, GL53 0AX
Securi-Flex® Limited is the data controller in respect of any personal data provided to it or acquired by it through the Website for the purposes of the Data Protection Act 1998.
Your Consent to Processing and Your Rights
By using the Website, and/or otherwise providing your personal data to Securi-Flex® and/or generating personal data through the Website, you consent to the processing of your personal data in the manner set out in this policy.
You may, at any time, review or ask for the rectification of, any of your personal data that Securi-Flex® holds. Securi-Flex® is permitted by law to charge a small administration fee for the provision of this information to you. You may also object, at no charge, to any further use of your personal data, such as for direct marketing purposes, by contacting Securi-Flex® using the contact details below.
The Collection and Processing of Your Personal Data
In some circumstances, Securi-Flex® may request personal information from you, such as your name, e-mail address, company name, business address, domain names, telephone or fax numbers, purchase history and ordering information and related data. Your response to such enquiries is strictly voluntary. Securi-Flex® monitors and records telephone conversations for quality and training purposes (including the improvement of customer services) and monitors emails sent to Securi-Flex®’s email accounts. Securi-Flex® will also collect and process any correspondence between you and Securi-Flex®.
Securi-Flex® will process your personal data in the following ways:
- (a) to provide you with access to the Website;
- (b) to analyse, administer, support, improve and develop Securi-Flex®’s products, services and web-based offerings;
- (c) order processing and after-sales service;
- (d) to set up and administer your Securi-Flex® account; and
- (e) to contact you regarding your Securi-Flex® account and keep you informed of important changes or developments to it or Securi-Flex®.
Securi-Flex® may also use your personal data to send you further information about its products or services (in addition to specific information which you request or which it needs to send to you). Securi-Flex® may send this information by e-mail, post, fax, or by calling you, unless you have registered with a mail preference service to indicate that you do not wish to receive communications in this manner. You are free at any time to opt-out of receiving such communications by contacting Securi-Flex® using the contact details below.
In general, you can visit the Website without disclosing any of your personal data. However, there are areas of the Website that require the disclosure of personal data to complete their customisation functions and may not be available to those choosing not to disclose the information requested.
Disclosure to Third Parties
Securi-Flex® may disclose your personal data to third parties for business administration purposes, such as order fulfilment and payment processing, as well as to its professional advisers.
Securi-Flex® may disclose aggregate statistics about its Website visitors, customers and sales in order to describe its services to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics will not include personal data (including any information from which your identity may be ascertained).
Securi-Flex® may disclose your personal data if required to do so by law or if it believes that such action is necessary to protect and defend the rights, property or personal safety of Securi-Flex® or its employees, the Website or visitors to the Website. Securi-Flex® may also disclose your personal data to potential purchasers or investors on the sale of the whole or any related part of Securi-Flex®’s business and/or assets.
Securi-Flex® uses the following cookies for the following purposes:
- Strictly Necessary Cookies – these are needed for the operation of the Website;
- Analytical/performance Cookies – these allow Securi-Flex® to monitor user numbers to the Website and track users round the Website to ensure that the Website is functioning well;
- Functionality Cookies – these allow Securi-Flex® to recognise users when they return to the Website, allowing Securi-Flex® to personalise the user experience; and
- Targeting Cookies – these track an individual user’s journey through the Website including pages visited and any links clicked on. Securi-Flex® can use these cookies to create profiles of user behaviour.
The cookies used by Securi-Flex® will expire after ten years, or after two years if you have not used this Website in that period, unless cleared via the user’s browser.
General Data Protection Regulation (GDPR)
Securi-Flex® is compliant with the General Data Protection Regulations, processing and managing your data under the terms of the legislation, on a case-by-case basis as below:
Expression of consent
The named individual has, clearly and without obligation, granted consent verbally, by email, or in writing, for us to hold relevant information and contact him/her accordingly for a pre-determined length of time.
The data is used as the named individual:
- i) approached us directly with an interest in our products or services;
- ii) works for an organisation who currently or have previously requested a quotation and/or ordered our products or services;
- iii) works within an identified organisation where their position or remit can reasonably be assumed to include the procurement of cable products or related services, or are in a position to influence the decision as to who to appoint as a supplier of such products; or
- iv) works for an organisation where there is clear synergy to collaborate on projects to the advantage of both companies.
The data held is required as the individual is:
- i) the named contact on any contractual documentation and/or work within the an account administration role in a company we have supplied cable products or solutions to or is contracted to provide products or services to us;
- ii) the individual or representative of an organisation who has requested and/or received payment from Securi-Flex®.
Data held under the GDPR expression of consent will be maintained for a period of 10 years before seeking a renewed grant of consent, or until such time as the consent is withdrawn.
Data held under legitimate interest will be kept for a maximum of 8 years after the last request for quotation, a maximum of 25 years where an order has been placed (to be stored off-CRM in a secure backup with restricted access), or until such time as we are notified of their change of role or change of company. This period of time is reflective of cable lifespan for traceability, project timelines, procurement processes, and the securing of funding for major works.
Data held under contractual obligation will be maintained for a standard 7-year period as required by our auditors and banking providers, which for the purposes of product traceability, will be linked to the account for a maximum of 25 years.
Additionally, Securi-Flex® will provide requested information under obligation to any regulator, government agency or other such organisation.
Right to be Forgotten
At any time, a person is within their rights to request to see the information held on them and to request to ‘be forgotten’. Such a request will be acknowledged and completed within a timely manner, with all information not pertaining to information required for contractual obligation or regulatory reasons purged from our systems.
Should you require more information on our GDPR practices, the systems and protocols set in place to protect information and comply with this regulation, or to request the information held and/or invoke your right to be forgotten, please email [email protected]
Security and Data Retention
Securi-Flex® employs security measures to protect your personal data from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. Securi-Flex® has implemented a security policy that guards against unauthorised access. Unfortunately, the transmission of information via the internet is not completely secure. Although Securi-Flex® will use reasonable endeavours to protect your personal data, it cannot guarantee the security of data transmitted to the Website; any transmission is at your own risk.
Securi-Flex® will keep your personal data only for as long as is reasonably necessary for the purposes outlined in this policy, or for the duration required by law, whichever is the longer.
If you have any questions about this data protection statement, the data processing practices of Securi-Flex®, or your dealings with this Website, you can contact Securi-Flex® by e-mail at [email protected] or by post to the address below:
6-10 Mackley Industrial Estate