Securi-Flex® Privacy Policy

For the purpose of the General Data Protection Regulation (GDPR) we are the data controller and data processor meaning we are responsible for deciding how your Personal Data is used and more importantly, for keeping your Personal Data safe and only using it for legitimate reasons.

We are committed to protecting your privacy and will take all steps necessary to comply with our legal obligations when using Personal Data. This Privacy Notice explains how we fulfil this commitment, so please read this document carefully.

What Personal Data do we Collect?

The personal data we collect from you directly can include your name, email address, mobile/landline telephone number, address, your purchasing activity and information you give us when you contact our sales team.

When do we Collect your Personal Data?

• When you contact our sales team online, via email or over the phone, or face to face.
• When you purchase products and services from us online, via email, or over the phone.
• When you engage with us on social media (by mentioning/tagging us or by contacting us directly).
• When you access our website Securi-Flex® Ltd may collect information from users of its website, including that information which users of the website (e.g. potential clients) submit to us through use of the site. We may use this information for our own business development, research and marketing purposes.

Information from other Sources

We may also obtain information about you from third parties where there is a duty to do so and we may also use public sources to obtain further information.

How we use Personal Data

The information collected from you is used for the following purposes:

• To provide services and products you that you have requested
• Take payments over the phone if required
• For internal administration and record keeping
• To contact and communicate with you
• To send you certain types of marketing
• To give you the opportunity to provide us feedback

What is the Legal Basis for Processing your Personal Data?

We use personal data on the following basis:

• To perform a contract with you and provide you with a service and products
• To comply with legal and regulatory obligations
• For legitimate business purposes
• Conduct fraud checks or prevent illegal activity

Sharing Information

We will never sell any of your personal data to a third party. We work with a number of trusted service providers who carry out services on our behalf such as couriers and the delivery of products. It is in our legitimate interests as a business to work with these service providers since we may not have the capabilities to provide these services ourselves. In each case, we will ensure that the service provider is only allowed to use your personal data in order to provide the services to us and for no other purpose.

There may be other scenarios where we are subject to a legal obligation to share or disclose your personal data, such as with law enforcement agencies or public authorities in order to prevent or detect crime or fulfil a legal requirement. The EEA is deemed to have good standards when it comes to data privacy, as such, we limit the occasions when we may need to transfer or handle your Personal Data outside of the EEA.

Personal Data Retention Policy

We will keep your personal data for as long as you are a customer and require our products and services. Once you are no longer a customer, your records will only be kept for audit purposes. We adopt security processes to ensure your data is kept safe and secure to prevent unauthorised access or loss of your data.

Your Rights

You have a number of rights relating to your personal information and what happens to it. You are entitled to:

• have your data processed in a fair, lawful and transparent way;
• be informed about how your personal data is being used, an example being this privacy policy;
• access personal data we hold about you;
• require us to correct any mistakes in your personal data;
• require us to delete personal data concerning you in certain situations where there is no good reason for us to continue to process it;
• request that we transfer your personal data to you or another service provider in a simple, structured format;
• object at any time to processing of your personal data for direct marketing purposes;
• object to automated decision making which produces legal effects concerning you or similarly significantly affects you;
• object in certain other situations to our continued processing of your personal data; and
• otherwise restrict or temporarily stop our processing of your personal data in certain circumstances.

You can read more about your rights, including the circumstances in which they apply, in the Guidance from the UK Information Commissioner’s Office (ICO) https://ico.org.uk/for-the-public. You also have the right to complain about our use of personal data to the ICO. You can do these by contacting the ICO via their website https://ico.org.uk/concerns or by calling 0303 123 1113. If you would like to speak to us in relation to any of your rights, please contact us on +44 (0)20 8538 9090.

Changing your Preferences

If you no longer wish to be contacted by us about our products or services, please contact us on 03333 446623 or [email protected].
We want to ensure that all the information we have about our customers is factually correct and up to date. If you find that the personal data we have about you is inaccurate or needs updating (for instance, you may have changed your name or address) then please contact us so that we can correct it.

Security of your Personal Data

We take the security of your personal data very seriously. We have implemented various strategies, controls, policies and measures to keep your data secure and keep these measures under close review. We protect your data by using encryption techniques and we use other safeguards such as firewalls and password protection. This means that your data is protected and only accessible by co-workers who need it to carry out their responsibilities. We also ensure that there are strict physical controls in our buildings which restricts access to your personal data to keep it safe.

Retention of your Personal Data

In broad terms, we will only retain your personal data for as long as is necessary for the purposes described in this Privacy Policy. This means that the retention periods will vary according to the type of the data and the reason that we have the data in the first place.
We have procedures in place regarding our retention periods which we keep under review taking into account our reasons for processing your personal data and the legal basis for doing so.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes we will let you know but please regularly check this policy to ensure you are aware of the most updated version.

Date: January 2024
Name: Grant Dixon
Position: Managing Director