Securi-Flex® FAQs
If in Doubt, Ask!
Where is my order?
Please check with your wholesaler (point of purchase) to determine the status of your order if you have purchased a product that needs delivering or collecting directly from them. Your wholesaler will be able to advise you further and potentially provide tracking information or a status update via our team. We aim to deliver all orders next day, depending on your location. Please see our delivery options for more details.
What if I have not received part of my order?
If any part of your order is missing, please contact your point of purchase i.e. wholesaler, and they will endeavour to rectify the issue with our team directly. We aim to resolve any delivery issues as quickly as possible and will work with our freight and delivery network to resolve any issues promptly or send replacement goods where required and where failed delivery has occurred.
Will I receive a confirmation email?
If you order through your local wholesaler, you will not receive a confirmation email from Securi-Flex®, so please ask your wholesaler for communications details.
Wholesaler stockists will receive order confirmation emails when purchasing orders from Securi-Flex®, as well as delivery notes.
What delivery options do you offer?
We offer a wide range of delivery options for wholesaler stockists, including:
– Next Day Delivery
– Saturday Delivery
– Pre 10:30 Delivery
– Pre 12:00 Delivery
– Discreet Site Delivery
– Pallet and Parcel Delivery
We endeavour to deliver orders to our wholesale customers as soon as possible (usually next day) and pride ourselves on the best service possible. To find a local stockist, check out our ‘Find a Wholesaler‘ page.
What is your returns policy?
The return of any goods to Securi-Flex® must have the prior approval of Securi-Flex® and (except where the goods are faulty) a handling charge / restocking charge may apply. To return an item please contact your account manager directly.
Do you have everything in stock?
We stock a wide variety of cables, however should you require a custom cable or something specific we are happy to work with our wholesaler partners to source or have this manufactured. Please speak to your local wholesaler for details and requests.
I’m not sure what product I need, can you help?
Of course we can! Simply Contact Us and our friendly team can help match you up to the right cable for your installation.
How do I unsubscribe from your emails?
To unsubscribe, you can click the ‘unsubscribe’ button at the bottom of our email communications and follow the process detailed after this. Alternatively, you can email [email protected] and our team will be happy to process this request on your behalf.
How do I set up a credit account?
We only work with Wholesalers so if you are a wholesaler interested in working with Securi-Flex®, simply – fill out the form here or download and print off our credit application form and email back to us once complete – we’ll do the rest!
We aim to have your credit account approved within 2 hours of receipt.
Please click here to download the PDF version of our credit application form and terms of trading or call us on 03333 44 66 23 and we can send you the forms via email.
Please send all completed Account Opening Forms to [email protected]
What payment methods do you accept?
All wholesale customers (depending on Credit Status) secure an account with Securi-Flex®, however we accept all Major Credit/Debit Cards including American Express, should this be a preferred form of payment.
