Experience: Over 25 years in the customer service industry, I started in Bingo Hall Management before I grew up and have since for over 15 years worked in the cable industry, delivering in my opinion, great customer service and knowledge.

What’s the best part of your workday?: There is no best part, every day and every hour is different and you don’t know what you will be asked next and that’s what I love about the industry.

Describe yourself in 3 words: Honest, abrupt and private.

Favourite quote: “Its funny the harder I work and practice the luckier I get.” – Gary Player

Tea or coffee? Milk in first or last?: Any as long as its wet!

If you could have any superpower, what would it be?: To be able to control all freight couriers in the UK and make them work without any issues!

If you could visit any fictional place, what would it be?: Winchester Club